Refund policy

Returns & Refunds

We hope that you love your MANII purchase. If something isn’t right, we’ll do our best to help within the guidelines below.

Returns

Due to the nature of beauty and personal care products, we do not accept change-of-mind returns or exchanges.

Returns are only accepted for items that are faulty, damaged in transit, or incorrect. Claims must be lodged (by emailing admin@manii.com.au) within 7 days of delivery, with proof of purchase and clear photos of the issue.

Shipping Protection

If you added Shipping Protection at checkout, your order is covered for parcels that are lost, damaged or stolen during transit - and we will arrange a replacement (if in stock) at no cost, or provide a refund for the affected item.

If Shipping Protection was not added, we cannot guarantee refunds or replacements for parcels lost, missing or damaged in transit.

Refunds (if applicable) 

Once we receive and inspect a return, we’ll notify you by email with the outcome.

If approved, refunds (less any shipping fees) are processed back to the original payment method. Processing times vary by bank and payment provider.  Please contact admin@manii.com.au if you do not receive your refund within a couple of days.

Sale items (if applicable) 

Sale items are final sale and cannot be refunded unless they arrive damaged, faulty or incorrect.

Shipping 

If a return is approved, you will be provided with instructions and the appropriate return address.

Customers are responsible for return postage unless the item is damaged, faulty or incorrect.

Missing Parcels

If tracking shows your parcel as delivered but you have not received it, please first check with household members, neighbours, building management or your local post office. If still unresolved, contact us within 7 days of the expected delivery date and we’ll help lodge an investigation with the carrier.